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No internet, slow Wi-Fi, or a problem with your line. Tap the button below. The call is free.
Tap to call Sky Help 0800 014 7491Free from any UK phone. Open 8am–10pm, 7 days a week. Your phone will ask you to confirm the call.
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Help with issues
Dropouts, buffering and other connection problems, and what to note before you call.
Speeds
Slow speeds, “up to” figures, and whether a package matches how you use the internet.
No internet
Nothing loads, or the connection has dropped. What to check, and when it is a line fault.
Any kind of issue
Not sure what the problem is. Describe what you see and we will talk through the usual next step.
Switching
Contract end dates, notice, and what to check before you change provider.
Speeds and packages
What advertised speeds usually mean, and how to match a package to how you use the internet.
Full fibre
The difference between fibre all the way to the home and fibre only as far as the street cabinet.
Moving home
General steps for telling your own provider you are moving. We cannot do that for you.
Bills and contracts
What to look for when a promotional price ends and a standard rate begins.
New connection
Questions worth asking before you order a line at an address that does not have one yet.
Small business
How a business package can differ from a home one, in everyday language.
What we cannot do
Line faults, router repairs, password resets and provider accounts stay with your own provider.
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Still need help? Call us free.
Tap to call Sky Help 0800 014 7491 Free from any UK phone. Tap the button, then press call on your phone.